Action

Convene an interdisciplinary task force to investigate interdisciplinary programs at the graduate level.

Success Measure

Submit a report with recommendations to the dean.

Status

Completed: Nov 2016

Develop and launch patient satisfaction surveys of patients seen in the graduate programs.

First surveys distributed.

Completed: Sep 2018

Action

Convene a group of faculty, students, and staff to design and carry out strategies to decrease the time it takes for a new patient:

1. To have their appointment in the Patient Admitting and Emergency Services (PAES) clinic.

2. To have their treatment plan completed.

Success Measure

Decrease the time a new patient waits for an appointment in the Patient Admitting and Emergency Services (PAES) clinic from 34 days (measured in 2007) to 21 days.

Decrease the time it takes, once a student dentist is notified that they have a new patient, for the treatment plan to be completed from 50 days (measured in 2007, 44 days measured in 2011) to 30 days.

Status

Completed Nov 2015

Completed: Dec 2016

Treatment plans for new patient completed in 29 days

Action

Improve the appearance and functionality of our web site for patients.

Success Measure

An interactive hands-on session with students, faculty and staff to gather is completed.

Status

Completed: Dec 2017

Gather feedback regarding the interface of the Patient Care website.

Evaluate weekend clinics as a method of screening new patients.

Upgrade the interface for the Patient Care website.

Completed: Oct 2016

Number of visits each month improves 10% with new webpage design.

Completed: Oct 2017

Number of visits increased 13% in the year after the launch of the revised website

Evaluate weekend clinics as a method of screening new patients.

Complete 1 weekend clinic.

Completed: Mar 2018

Create a portal for outside dentists to make referrals.

Portal for external referrals is created and used by 2 departments.

Completed: Jun 2018

Oral Surgery online referral

Completed: May 2018

Implement a multi-faceted marketing plan consisting of:

• Michigan Radio: 2-3 ads/week for FY19 

• U-M Blue Buses: ads on the buses for 4 months during FY19

• U-M Record: 2 ads/month for Pediatric Dentistry and the graduate clinics for 9 months during FY19

2% increase in Patient Care website hits.

Completed: Mar 2020

Implement a multi-faceted marketing plan consisting of:

• Michigan Radio: 2-3 ads/week for FY19 

• U-M Blue Buses: ads on the buses for 4 months during FY19

• U-M Record: 2 ads/month for Pediatric Dentistry and the graduate clinics for 9 months during FY19

2% increase in Patient Care website hits.

Completed: Mar 2020

Create a student voucher program.

50 vouchers for a free exam and x-rays are used by patients.

Completed: Sep 2019

Develop an online request for an initial appointment website

50% of appointments requested through the website are kept in the first 6 months.

Completed: Sep 2019

Action

Convene an interdisciplinary task force to investigate interdisciplinary programs at the graduate level.

Success Measure

Submit a report with recommendations to the dean.

Status

Completed: Nov 2016

Convene an interdisciplinary group to plan the implementation of the recommendations of the November 2016 Interdisciplinary Program Group report.

Implementation plan completed.

Completed: Aug 2017

Interdisciplinary Implementation Committee makes recommendations for improvements in the graduate programs.

Report completed.

Completed: Apr 2017

Recruit a Director of Interdisciplinary Programs to implement the recommendations of the Interdisciplinary Program Group.

Director hired.

Completed: Apr 2018

Action

Establish baseline measure of the quality of complete dentures delivered by students.

Success Measure

A review of 500 complete denture cases is completed.

Status

Completed: Mar 2021