GOAL

Engage the University of Michigan constituency through a focused marketing plan.

SUCCESS MEASURE

Increase the number of patients from the U-M community.

Action

Convene a group of faculty, staff and students to design a marketing plan that creates a mobile app that allows a member of the U-M community to request dental care.

Success Measure

Mobile app made available as part of the Michigan App.

Status

On Hold


Action

Evaluate weekend clinics as a method of screening new patients.

Success Measure

Submit written recommendation to the school leadership.

Status

On Schedule

Achieve By: Oct 2018


GOAL

Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.

Action

Develop and launch patient satisfaction surveys of patients seen in the graduate programs.

Success Measure

First surveys distributed.

Status

On Schedule

Achieve By: Sep 2018


Action

Based on the results of the patient satisfaction surveys make recommendations to the Director of Interdisciplinary Programs for change.

Success Measure

Three recommendations for change accepted.

Status

On Schedule

Achieve By: Oct 2018


GOAL

Implement a cloud-based electronic health record that meets exceeds university and federal security guidelines, is continuously updated to use current and emerging technologies, integrates with the UMHS medical record, and supports the school's ever improving education, patient care and research needs.

Action

Put in place the resources and infrastructure required for implementing the new patient information system by June 2018.

Success Measure

Implementation plan completed.

 

Communication plan completed.

 

Implementation Steering Committee Assembled and start regular meetings.

Status

On Schedule

Achieve By: Sep 2017

 

Goal Achieved

Completed: May 2017

 

Goal Achieved

Completed: Apr 2017


Action

Conduct pilots and software reviews with students and faculty.

Success Measure

Pilots conducted.

 

Software reviewed and approved as "Good for Launch."

Status

On Schedule

Achieve By: Dec 2017

 

On Schedule

Achieve By: Jan 2018


Action

Complete required infrastructure and support work.

Success Measure

Data warehouse and migration.

 

Billing.

 

Data Access/Reporting.

 

Security review.

Status

On Schedule

Achieve By: Aug 2017

 

On Schedule

Achieve By: Aug 2017

 

On Schedule

Achieve By: Dec 2017

 

Goal Achieved

Completed: Sep 2016


ACHIEVEMENTS

GOAL

Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.

Action

Convene an interdisciplinary task force to investigate interdisciplinary programs at the graduate level.

Success Measure

Submit a report with recommendations to the dean.

Status

Completed: Nov 2016


GOAL

Improve the patient experience at the UM School of Dentistry.

Action

Convene a group of faculty, students, and staff to design and carry out strategies to decrease the time it takes for a new patient:

  1. To have their appointment in the Patient Admitting and Emergency Services (PAES) clinic.
  2. To have their treatment plan completed.

Success Measure

Decrease the time a new patient waits for an appointment in the Patient Admitting and Emergency Services (PAES) clinic from 34 days (measured in 2007) to 21 days.

Decrease the time it takes, once a student dentist is notified that they have a new patient, for the treatment plan to be completed from 50 days (measured in 2007, 44 days measured in 2011) to 30 days.

Status

Completed Nov 2015

 

Completed: Dec 2016

Treatment plans for new patient completed in 29 days


GOAL

Engage the University of Michigan constituency through a focused marketing plan.

Action

Improve the appearance and functionality of our web site for patients.

Success Measure

An interactive hands-on session with students, faculty and staff to gather is completed.

Status

Completed: Dec 2017

Gather feedback regarding the interface of the Patient Care website.

Upgrade the interface for the Patient Care website.

 

Number of visits each month improves 10% with new webpage design.

Completed: Oct 2016

 

Completed: Oct 2017

Number of visits increased 13% in the year after the launch of the revised website


GOAL

Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.

Action

Convene an interdisciplinary group to plan the implementation of the recommendations of the November 2016 Interdisciplinary Program Group report.

Success Measure

Implementation plan completed.

Status

Completed: Aug 2017

Interdisciplinary Implementation Committee makes recommendations for improvements in the graduate programs.

Report completed.

Completed: Apr 2017


Stewards: Stephen Stefanac, Associate Dean for Patient Services and Brent Ward, Chair of Oral and Maxillofacial Surgery and Hospital Dentistry