Stewards:

Romesh Nalliah, Stephanie Munz, & Cassandra Callaghan

Committee Liaison:

Darlene Jones

KEY ACCOMPLISHMENTS

  • Survey conducted show improved communications and patient satisfaction.

  • Website visits increased by 13% after one year.

  • All patients are seen in modern and safe clinics.

  • Initial screenings are at 70% on a virtual platform.

  • 70% of all clinics except pediatric dentistry are be standardized.

  • All external referrals are made online.

  • 7 Clinics live on the new messaging system.

  • 2% increase in visits to the Patient Care website.

  • 50% of appointments are kept.

  • Patients receive an email with links for health history and registration.

ONGOING ACTIVITIES

  • Feedback has caused us to move back toward in-person screenings but keeping virtual option to improve access in certain cases.

  • In preparation for Epic-Wisdom implementation, standardized forms, external referrals, and online registration of Health History form for new patients, target October 2025-April 2026.

  • The confirmation rate is now around 70% for those clinics on the new messaging system.

DEI FOCUS


Diversity, equity, inclusion, and belonging are integrated by:
creating an Interdisciplinary program group to investigate interdisciplinary care in the graduate programs; by increasing the options for patients to schedule their initial appointment at the school; and by increasing, the mentoring provided to dental students, allowing them to grow clinically and better meet the needs of their patients.