GOAL

Engage the University of Michigan constituency through a focused marketing plan.

SUCCESS MEASURE

Increase the number of patients from the U-M community.

Action

Implement a multi-faceted marketing plan consisting of:

  • Michigan Radio: 2-3 ads/week for FY19 

  • U-M Blue Buses: ads on the buses for 4 months during FY19

  • U-M Record: 2 ads/month for Pediatric Dentistry and the graduate clinics for 9 months during FY19

Success Measure

2% increase in patient volume.

Status

On Schedule

Achieve By: Jul 2019


Action

Convene a group of faculty, staff and students to design a marketing plan that creates a mobile app that allows a member of the U-M community to request dental care.

Success Measure

Mobile app made available as part of the Michigan App.

Status

On Hold


Action

Evaluate weekend clinics as a method of screening new patients.

Success Measure

Submit written recommendation to the school leadership.

Status

On Schedule

Achieve By: Oct 2018


GOAL

Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.

Action

Develop and launch patient satisfaction surveys of patients seen in the graduate programs.

Success Measure

First surveys distributed.

Status

On Schedule

Achieve By: Sep 2018


Action

Based on the results of the patient satisfaction surveys make recommendations to the Director of Interdisciplinary Programs for change.

Success Measure

Three recommendations for change accepted.

Status

On Schedule

Achieve By: Oct 2018


GOAL

Implement a cloud-based electronic health record that meets exceeds university and federal security guidelines, is continuously updated to use current and emerging technologies, integrates with the UMHS medical record, and supports the school's ever improving education, patient care and research needs.

Action

Put in place the resources and infrastructure required for implementing the new patient information system by June 2018.

Success Measure

Implementation plan completed.

 

Communication plan completed.

 

Implementation Steering Committee Assembled and start regular meetings.

Status

On Schedule

Achieve By: Sep 2017

 

Goal Achieved

Completed: May 2017

 

Goal Achieved

Completed: Apr 2017


Action

Conduct pilots and software reviews with students and faculty.

Success Measure

Pilots conducted.

 

Software reviewed and approved as "Good for Launch."

Status

On Schedule

Achieve By: Dec 2017

 

On Schedule

Achieve By: Jan 2018


Action

Complete required infrastructure and support work.

Success Measure

Data warehouse and migration.

 

Billing.

 

Data Access/Reporting.

 

Status

On Schedule

Achieve By: Aug 2017

 

On Schedule

Achieve By: Aug 2017

 

On Schedule

Achieve By: Dec 2017

 

Stewards: Stephen Stefanac, Associate Dean for Patient Services and Brent Ward, Chair of Oral and Maxillofacial Surgery and Hospital Dentistry